What is this lesson about?

This B1–B2 ESL lesson helps learners make polite complaints in a hotel confidently and naturally. Using realistic situations and guided speaking tasks, students practise calm, respectful language for handling common travel problems. The lesson focuses on tone, clarity, and confidence, helping learners complain effectively without sounding rude or aggressive.

How do students practise the language?

Students move through a clear, speaking-first sequence:

• relatable discussion about complaining in real life

• common hotel problems such as noisy rooms, broken facilities, and misleading photos

• focused language work on polite complaint phrases

• controlled practice using all target expressions

• guided speaking tasks responding to realistic hotel situations

• a short reflection to transfer the language beyond hotels

  
  

Why is this lesson useful?

By the end of the lesson, students can:

• complain politely and clearly in hotel situations

• explain problems calmly and ask for solutions

• manage uncomfortable service situations with confidence

• use functional English that applies beyond travel contexts

  
  

What makes this lesson effective?

This lesson treats complaints as normal, everyday communication, not scripted customer service exchanges. Activities are practical, realistic, and designed to help learners speak naturally under mild pressure.

Who is it for?

Ideal for adult learners at B1–B2 level who want to improve functional speaking skills for travel, accommodation, and everyday problem-solving in English.